Service Company Values

There are many things that customers look for in the values of the service company that they use. According to the United Servicers Association surveys show that customers highly value expertise, professionalism and promptness. At Ortega's our goal is to meet or exceed our customers expectations in those areas as well as many more.

Time is another value that is important to everyone but many customers do not realize the amount of time spent by a service company to repair their appliance. Most customers only think about the time a technician spends in their home. Our office staff spends time scheduling every service call, communicating with technicians, looking up and ordering parts and doing their best to make sure the technician is prepared to make their best effort to repair the customers appliance on the first trip.

Price is also an important value that we pay attention to. We use a national flat rate guide for our pricing, which is constantly updated to keep our prices as fair as possible for both us and our customers.

Our staff go through training to be able to uphold our professionalism and expertise values. Technicians have technical training on appliances as well as in house training on how to use our mobile computer system efficiently. Our office staff members have training in phone answering and customer service techniques as well as training on using our office computer system efficiently. Our excellent efficiency influences the amount of time we spend on each service call as well as our prices.

At Ortega's we are constantly working to be as efficient as possible making changes to the way we conduct business as necessary. We email out surveys to the majority of our customers, and review every one of them to see what we are doing right or wrong. All comments are used as a learning tool for us to better serve our customers and uphold our reputation for great service.

5 Ways to Clean With Lemon

This blog is from the United Servicers Association Blog.

5 Ways to Clean Your Kitchen with Lemon by Mr. Appliance

When life gives you lemons, clean up your kitchen! That’s right. Go green by cleaning your kitchen with the fresh scent of lemon to give your appliances that sparkle they deserve without squeezing your pocketbook.

Use these simple tips from Mr. Appliance Corp. to freshen up your kitchen:

1. Microwave
Mix together 2 Tbsp. of lemon juice and 2 cups of water in a microwave safe bowl. Microwave on HIGH for one to two minutes. Allow bowl to cool down, then use mixture to wipe down the inside walls of the microwave.

2. Oven
Mix together 2 Tbsp. of liquid dish soap and 2 Tbsp. of lemon juice with 1 quart of warm water. Apply the mixture to the inside of the oven. Return after one hour and scrub with a sponge. Rinse well.

3. Fridge
Slice a lemon and place in small bowl. Sprinkle a dash of table salt and 2 tsp. of baking soda onto lemons. Place uncovered dish in the middle of refrigerator and let sit for three to five days.

4. Dishwasher
Mix 2 Tbsp. of lemon juice with 1 cup of white vinegar. Pour into the bottom of empty dishwasher and allow for one cleaning cycle.

5. Stovetop
In a small bowl, mix 2 Tbsp. of lemon juice with 2-3 Tbsp. baking soda to form paste. Apply paste to stovetop and wipe away with warm, damp sponge or towel.

Follow these do-it-yourself cleaning tips periodically by adding them to your family calendar. To help prolong the life of your appliances, combine these tips with regular visits from your local appliance repair professional.